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Frequently Asked Questions - AHLA Auto-Renew

Why Choose Auto-Renewal?
Enjoy uninterrupted access to exclusive membership benefits. Automatic renewal is a convenient way to annually renew your membership before it expires. Each year, your designated credit card, debit card, or ACH, will be charged for membership dues, ensuring that you remain a member in good standing without the need to manually submit your payment and helping avoid any accidental lapses in membership.

What Are the Official Terms and Conditions?
AHLA Auto-Renew corresponds to a member’s current membership level and corresponding rate in place at the time of renewal.

What Payment Method is Required and How Will I Be Notified?
Credit card, debit card, or ACH/EFT is required. On or near your anniversary billing date each year, the payment will be processed. Members will receive an annual reminder email at least one month in advance of dues payment processing and receive an email receipt after the payment has been processed.

Can Membership Levels and Dues Change?
The AHLA provides three membership levels from which to choose. The AHLA reserves the right to change these annual membership dues rates. Any changes to membership dues will be posted on the Association’s website.

When Does Auto-Renew Start and How Does It Work?
Auto-Renew is only available for membership renewals. The full amount of any current membership dues balance for members will be collected at the time of renewal. Auto-Renew will begin upon the start of the following membership year and be processed annually on or about your membership anniversary date.

How Can I Make Changes or Cancel Auto-Renew?
Visit My Membership (or follow the link to review your membership status and to make changes. Members may also cancel auto-renew at any time by contacting AHLA Membership by email at [email protected] or by phone at (202) 833-1100. Following cancellation, members will continue to have access to AHLA benefits through the end of the current membership year if that year has been paid in full.

What is included in the Membership Dues?
Membership dues for the year. You will receive an email receipt to confirm payment and your renewal status. If you have a balance due at the time of your enrollment in the auto-renewal process, the full amount for membership dues will be collected at that time.

How is Payment Security Handled?
AHLA will not store your credit or debit card number or ACH/EFT information. Instead, AHLA will store an encrypted token that represents your form of payment. This issued token is only usable by AHLA and for this product.      
Will I Be Notified About Payment Processing: 

You will receive a reminder at least one month in advance of your payment processing. At that time, you will be given the opportunity to opt out of the automatic renewal.
What If My Card Is No Longer Valid?
If we are unable to process your payment, you will be notified by email or phone by an AHLA member service representative. If your card is not current, auto-renew will be de-activated and re-enrollment will be required either online or by phone. Your membership will not be renewed until payment is received.

How Can I Update Payment Information? 
You can change your payment information yourself by visiting the My Membership page within MyAccount (or follow the link
Can I Change Payment Information for Expired Cards?
If you realize that your card expired before the auto-renewal can be processed, you can change your information yourself by visiting the My Membership page within MyAccount (or follow the link
If you need assistance with making this change, our Membership team is always available to assist at [email protected]. Please note that AHLA can only receive payment information via phone because email and web chat are not authorized for sharing credit card or other payment information.)